At Nagoya Station you can get both transport and tourist information on the Central Walkway. There is a Tourist Information Center which is closer to the east end of the Central Walkway. Staff here speak English and have free information pamphlets and maps. They can advise you about local transport, tours, and events. This is open from 8:30 to 19:00 and closed from December 29th to January 1st.
The Tourist Information Center
Closer to the west end of the Central Walkway is the JR Information Center. Staff here speak English and can help you with JR rail travel inquiries. The official Japan Rail Pass list shows this counter as a pickup and exchange location from 10:00 to 19:00, with a credit-card-only note for payments. Nagoya Station Ticket Office and JR Tokai Tours offices are also listed as pickup and exchange points, so check the current official list if your timing is tight.
The JR Information Center
Lost & Found at Nagoya Station
There is a Lost & Found Office on the north side of the Central Walkway, just across from the Tourist Information Center. The office is open from 9:00 to 20:00. For items lost on JR Central trains or at JR Central stations, lost items are registered in JR Central’s lost-item system, and inquiries can also be made by LINE find chat or by phone. It may take time for an item to appear in the system.
The Lost & Found Office
Nagoya Station Lockers and Luggage Storage
Coin lockers are spread around the station complex, including the Sakura-Dori side, Central Concourse, Hirokoji Exit, Taiko-Dori Exit, bus terminal area, JR Gate Tower basement 1F and Sakura-Dori underground. Many lockers accept cash and electronic money, and sizes and fees vary by locker bank. Check the price display and the locker availability system before committing to a route, especially if you have large luggage.
Nagoya Station lockers
The touch screen for automatic lockers
Popular Hotels in Nagoya
Baggage Room
JR Nagoya Takashimaya department store operates a special Takashimaya Service Counter which includes temporary luggage storage. It can be found on the 1st floor on the north side of the North Block Delicious Court.
The Takashimaya Service Counter
Temporary luggage storage is available from 10:00 to 20:00. The current fee is a flat 1,100 yen including tax; if your items fit in the prescribed container, multiple pieces can be stored for the same fee. Storage is free for up to 5 hours with same-day purchases of 3,000 yen or more including tax at JR Nagoya Takashimaya or Takashimaya Gate Tower Mall. Storage space is limited, and valuables, fragile items, fresh or refrigerated food, flowers, dangerous goods, animals, plants, umbrellas and some other items cannot be accepted.
In addition to baggage storage this Service Counter has a Seven Bank ATM machine. It can be found on the north east side of the station building, just past the Sakura-Dori Ticket Gates.
Railway Police
If you need help from the police there is a Railway Police post in JR Nagoya Station Central Concourse.
The Railway Police office
Article and original photos by Michael Lambe. All rights reserved. Last updated 19-Jul-2026.
